Terms & Conditions
POLISHED Bag Spa (Pty) Ltd
Registration No. K2025700000
These Terms & Conditions (“Terms”) apply to all cleaning, repair, restoration, and
treatment services provided by Polished Bag Spa (Pty) Ltd (“Polished Bag Spa”, “we”,
“us”, “our”) to any customer (“Customer”, “you”, “your”). By submitting an item for
assessment or service, you agree to be bound by these Terms.
1. Scope of Services
1.1 Polished Bag Spa provides specialist cleaning, restoration, repair, protection, and
treatment services for luxury handbags and other leather goods, including but not
limited to shoes, belts, gloves, leather hats, and motor vehicle interiors.
1.2 All services are carried out on a per-project basis, subject to prior evaluation of
photographs provided by the Customer. Final acceptance of an item for service will
occur after physical inspection by Polished Bag Spa technicians.
2. Assessment & Acceptance of Items
2.1 Customers must provide clear photographs of the item for preliminary assessment.
We reserve the right to refuse service if, upon physical inspection, we determine the
item is unsuitable for treatment.
2.2 All items are accepted at the Customer’s sole risk, subject to the disclaimers and
limitations contained herein.
2.3 A written acceptance form will be completed and signed by the Customer (or by
electronic acceptance if submitted online).
3. Condition of Items & Disclaimers
3.1 Customers acknowledge that items are submitted in a used, worn, or damaged
condition.
3.2 Customers must disclose all known defects, prior repairs, weaknesses, or
treatments applied.
3.3 We do not guarantee:
• Complete removal of stains, marks, or discolouration;
• Restoration of items to original or “as new” condition;
• Matching of colours, finishes, or textures;
• That suede, nubuck, exotic skins, or delicate leathers will achieve the same
results as smooth leathers;
• That adhesives, joins, or reinforcements will be invisible after treatment.
3.4 We are not responsible for:
• Inherent defects, weaknesses, or flaws in materials;
• Pre-existing or hidden damage;
• Prior repairs carried out by third parties;
• Damage caused by inappropriate cleaning, storage, or care products used by the
Customer;
• Loss of hardware, trims, accessories, or detachable parts not specifically
declared at intake.
4. Liability Limitation
4.1 Our total liability for any claim, whether in contract, delict, or otherwise, shall not
exceed the lesser of:
(a) Five (5) times the invoiced cost of the service performed; or
(b) The documented replacement value of the item (subject to proof of purchase).
4.2 We shall not be liable for indirect, consequential, or special damages, including loss
of profits, goodwill, or sentimental value.
5. Payment Terms
5.1 A 100% deposit is required before commencement of services.
5.2 Payment must be made in full and cleared into our bank account prior to
commencement of services.
5.3 Invoices not settled within seven (7) days of notice of completion may attract interest
at the prescribed legal rate.
6. Completion, Collection & Storage
6.1 Any lead-times provided are estimates only and not binding.
6.2 Customers will be notified upon completion of services.
6.3 Items must be collected within thirty (30) days of notice. Thereafter, storage fees
may be charged at R50 per item per week.
6.4 Items not collected within ninety (90) days may be deemed abandoned. Polished
Bag Spa reserves the right to dispose of such items in its sole discretion, without
liability, and to apply any proceeds toward unpaid charges.
